SHOPPING INFORMATION

How long is the delivery time?

Delivery time is usually takes 2- 3 days after we have received your order. If your order has been delayed for more than one week, please contact on our customer care number.

Which Countries do you deliver to?

We are currently only delivering within Egypt.

What happens to damaged items?

Please report any damages within a reasonable timescale to our customer service team. You can reach us over email or WhatsApp with attached images of the damaged units. Also, please do not dispose any item(s) until you have a response from our side

What if I receive a wrong item?

Please report to our customer service team. You can reach us over email or WhatsApp on the day of delivery of the goods. Kindly send us the image of the item received against the invoice item. You can email or WhatsApp the image of the wrong item to the customer service team so the right item can be shipped out without any delay.

What if I want to cancel my order?

Cancellations can be completed by contacting our Customer Service team via email or WhatsApp before the shipment left our warehouse. If the shipment has already left our warehouse, we won’t be able to cancel the order.

PAYMENT INFORMATION

What are my payment options?

Cash upon delivery and online payment methods are available on our website.

Do you accept card payments if I choose cash on delivery?

No, we do not take card payments if you have opted for cash on delivery. The payment needs to be done in cash.